This integration enhances the existing connection between ServiceDesk Plus On-Demand and Site24x7. Currently, when Site24x7 detects a monitor downtime, it automatically generates a ticket in ServiceDesk Plus, with subsequent status updates added as notes. This extension significantly expands this functionality by providing direct control from within ServiceDesk Plus. Users can now:
Trigger IT Automation: Initiate pre-defined automation workflows directly from ServiceDesk Plus in response to monitoring alerts.
Manage Monitor Status: Directly mark monitors as being in maintenance or experiencing downtime from the ServiceDesk Plus interface.
Essentially, this upgrade transforms a passive alert system into an active management platform, allowing users to take immediate, automated, and direct action on Site24x7 monitoring events from within ServiceDesk Plus.
Note: Your review, along with your details (name and profile photo), will be visible to all users. The vendor will be notified (upon approval after the moderation process). They may contact you for further information to enhance their application. The review will be visible in all data centers where the extension is available.
Note: Your information (name and email-id) will be shared with respective vendor upon successful purchase.
Share Your Feedback
×
フィードバックをいただきありがとうございました。
Your review of the Extension Site24x7 for ServiceDesk Plus will undergo a moderation process and then be posted (if approved) within few business days.
拡張機能「Site24x7 for ServiceDesk Plus」に対するコメントについて、現在確認中です。確認が完了して承認されると、コメントが公開されます。この処理には数日かかる場合があります。