Cloud Telephony integration employs telephony features in ServiceDesk Plus Cloud to improve technician productivity while handling user calls. The integration is built over Zoho PhoneBridge, an integration platform for Cloud PBX (Private Branch Exchange) and Contact Centre Solution providers. This integration allows technicians to place and receive calls from ServiceDesk Plus Cloud. Once enabled, technicians can call the requesters right from the request details page. Additionally, technicians can also use the dial pad provided by your telephony service provider inside ServiceDesk Plus Cloud to place calls to any phone number. Please note, this works only on ServiceDesk Plus Cloud.
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